About the Book

Running a pharmacy in the current healthcare environment is not just about filling prescriptions or maintaining inventory of medicines. To be successful, having great customer relations skills and strategic business growth tactics is equally important.

Pharmacy Mastery: Stand Out, Grow Fast, and Dominate Locally is an excellent resource for pharmacists and pharmacy owners seeking to elevate their businesses. This book offers a step-by-step guide on how to expand the pharmacy business to a level that fosters customer loyalty and establishes market reputation. Inside, you will discover:

— How to stand out without a big budget

— Customer needs only discounts is a myth

— How you can compete with chain stores and big players

— How helping others can help you grow fast

Small changes, big impact, and dominateWhether you are just starting out or looking to expand your existing pharmacy, let Pharmacy Mastery be your roadmap to success!

Contents

1.Maintaining a Clean and Organized Pharmacy

2.The Power of Helping Customers         

3.Why You Do Not Need a Huge Inventory          

4.Treat Every Customer Equally                

5.Educate Your Customers for Better Trust         

6.Stay Positive Every Day            

7.Handle Angry Customers Calmly           

8.Stay Connected with Your Customers

9.Ask for Referrals and Grow     

About the Author / Editor

Er. Praveen Agarwal is a seasoned expert in scaling pharmacy businesses, with over 30 years of hands-on experience across retail, wholesale, and distribution. Based in Jaipur, he has spent decades managing his family-owned pharmacy enterprise, gaining deep insight into the challenges, struggles, and opportunities that come with running a successful pharmacy operation. In this book, he shares the hard-earned strategies, lessons, and real-world wisdom that have powered his journey.